Jiao Xu 11382534: ITC 493 Assignment 2 Task 2 Chapter 8

Q1: Assume your organization wants to hire new instructors for your project management course. Develop a list of quality standards that you could use in making this hiring decision. (Chapter 8, Exercise 1, page 330)
A:
Professional Background:
1. Candidate’s degree
The candidate should have Master or higher degree of Computer Science, Information Technology or related area.
2. Work experience
The candidate should have several years work experiences in the project manager position. It is better if the candidate has work experiences in the big company.
3. Teaching experience
The candidate should have taught the project management course before.

Personality:
1. The candidate should have passion in teaching.
2. The candidate should be patient to students.
3. The candidate should have good communication skill.
4. The candidate should have good oral expression ability.
5. The candidate should be positive.

Others:
1. The candidate should be health.
2. The candidate’s salary requirement should reasonable (within our budget).
3. The candidate should have free time to meet the course timetable.
4. The candidate could teach this course for a long period.
5. Look the candidate whether has some special requirements (single office, teach assistant, etc.).

Q2: Create a Pareto diagram based on the information in the table below. First, create a spreadsheet in Excel, using the data in the table below. List the most frequent cstomer problems first. Add a column called "% of Total" and another one called "Cumulative %." Then enter formulas to calculate those items. Next, use the Excel Chart Wizard to create a Pareto diagram based on this data. Use the Line - Column on 2 Axis custom type chart so your resulting chart looks similar to the one in Figure 8 -1. (Chapter 8, Exercise 2, page 330)